Mode of Purchase
WHAT ARE THE MODE OF PURCHASE?
Self-Collection
- Free self-collection at our Show Room located at 21 Marsiling Industrial Estate Road 9.
Direct Courier Service
- Direct courier service (within 1-2 business days) chargeable at $4.00. Free courier service for orders above $80.
- An additional charge of $10 will be added to the courier service to Surcharge Zones (Tuas, Changi Airport, Sentosa)
Processing Time
WHAT IS THE PROCESSING TIME FOR ONLINE ORDERS?
- Online orders will be processed within 1-2 business days.
- Business days operate from Mondays to Fridays.
- Orders may experience delays during seasonal periods or holidays.
WHAT IS THE PROCESSING TIME FOR SELF COLLECTION?
- Item will be ready for collection within 1 business day after order is processed.
- You will be informed via text message to your mobile phone or via email address that you have provided during the checkout.
- Alternatively, you can contact us via Facebook Messenger, WhatsApp or Email.
Delivery Confirmation
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Once your order is dispatched, you will receive an email notification. If you have not received your confirmation after 15 minutes, do check your junk/spam folders and refresh the email page once more. If the problem persists, do drop us an email at [email protected].
Loss in Transit
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Unfortunately, we shall not be held responsible for items that have already been courier out by courier services. In the event you encounter lost items, please contact us and we will do our best to assist you.
Things to look out for:
- Ensure your address provided is correct
- Check if your parcel has been placed at your door/gate
Delivery Address
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Please verify the delivery address and contact information before confirmation. If a package is returned to us due to an errant address, additional delivery fees will apply.
Back Orders
- If the product you have selected or purchased is currently out of stock, we will drop you an email to inform you immediately. You may choose to receive a refund or wait for your selected item to be in stock again.