How long does the repair take?
How much is the repair services?
Diffusers that are not covered under warranty will be subjected to a non-refundable repair assessment fee of $30 payable at collection. The subsequent charges, if any, will be based on the cost of the part(s) that was replaced/repaired. This additional repair charges will be informed to you before repair or serving take place. Upon your confirmation, then we will proceed with the repair.
How do I know my diffuser need servicing?
You can conduct a series of self-checks or try troubleshooting before bringing your diffuser for servicing.
Fault : Abnormal Noise
The diffuser uses nebulization (cold-air diffusion) technology to diffuse our solution blends. All nebulizers operate using a vibrating mechanism, which produce a small amount of noise from the nebulizer is completely normal and not considered a manufacturing defect or a fault. Unless it is emitting an abnormally loud noise that causes nuisance, you may send in for servicing.
Fault : Not Emitting Mist
Check if there is scent emitting from the mist chamber. If it is not functioning accordingly, you can use a Cleaning Solution to rinse out the essential oil residue.